Privacy Policy

This Privacy Policy explains what information PenPal Mail collects, how we use it, when it may be shared, and what controls users have over their account and communication settings.

1. Information We Collect

We collect information you provide directly, including your email address, username, password hash, profile details, match preferences, subscription details, support messages, and anything you choose to include in letters, replies, direct messages, or reports.

2. Activity and Operational Data

We also store operational data needed to run the service, such as delivery status, open and reply timestamps, relationship creation history, payment event records, login activity, moderation actions, notification settings, and technical logs that help us diagnose issues and prevent abuse.

3. How We Use Information

We use your information to operate the penpal matching flow, deliver letters and messages, manage subscriptions, send transactional notices, provide customer support, improve product behavior, and maintain user safety.

4. Matching and Profile Visibility

Profile information may be used to support matching, filtering, and pre-reply identity rules. What another user can see before a reply is limited by product settings and administrative controls.

5. Safety, Abuse Prevention, and Moderation

We may review content, reports, and account activity to investigate spam, scams, harassment, platform misuse, billing abuse, and other safety issues. This can include automated signals and manual review by administrators.

6. Payments and Billing Providers

Subscription payments are processed through external payment providers. PenPal Mail stores billing records needed for account management, subscription status, reconciliation, fraud prevention, and support, but does not store full card details directly in the application database.

7. Notifications

We may send service-related notifications such as account messages, billing status updates, and daily inactivity email digests when enabled. You can control certain user-facing notification preferences from your account settings.

8. Sharing of Information

We do not sell your personal information. We may share limited information with service providers that help us operate the app, such as payment, email, hosting, logging, and infrastructure vendors. We may also disclose information when required by law, to protect users, or to enforce our terms.

9. Data Retention

We retain data for as long as needed to operate the service, meet legal obligations, resolve disputes, investigate abuse, and maintain accounting and security records. Some information may remain in backups or audit trails for a limited period after deletion or account closure.

10. Your Controls

You can update profile details, control whether you accept future random mail, and enable or disable daily inactivity emails from the account area. If you need help with account access, billing questions, or privacy-related requests, contact support through the channels made available by the service.

11. International Use

If you access PenPal Mail from outside the country where the service is operated, your information may be processed and stored in other jurisdictions where our providers and infrastructure are located.

12. Changes to This Policy

We may update this Privacy Policy over time to reflect product changes, legal requirements, or operational needs. Continued use of the service after an update becomes effective means the revised policy applies to future use of the platform.

Need Help?

If you have questions about this page or need help with your account, contact support at [email protected].